Refund &
Cancellation Policy

Refund & Cancellation Overview

VMS ENTERPRISES aims to provide clear information about cancellation and refund requests relating to its logistics, courier, shipping and related services.

Eligibility for cancellation or refund may depend on the stage of the shipment, selected service, carrier conditions, shipment status, applicable charges and other circumstances relating to the booking.

Cancellation Requests

Customers who wish to cancel a shipment or service should contact VMS ENTERPRISES as soon as possible after placing the booking or submitting the service request.

Cancellation requests should include sufficient information to identify the relevant shipment, booking or service request.

• Customer name and contact details.
• Shipment or booking reference, where available.
• Reason for cancellation.
• Relevant shipment or service details.

Cancellation Before Dispatch

Where a cancellation request is received before the shipment has entered the transportation or dispatch process, VMS ENTERPRISES may review the request for cancellation eligibility.

Any applicable charges already incurred in connection with booking, preparation, handling or other services may affect the amount eligible for refund.

Cancellation After Dispatch

Once a shipment has been picked up, dispatched, handed over for transportation or otherwise entered into the delivery process, cancellation may be restricted.

Any available cancellation, return or refund option may depend on the applicable carrier, route, shipment status and charges already incurred.

Customers should contact VMS ENTERPRISES promptly if they need to request a cancellation after dispatch.

Refund Eligibility

Refund eligibility will be considered based on the specific circumstances of the service request or shipment.

Factors that may be considered include:

• Whether the service has already been performed.
• Whether the shipment has been picked up or dispatched.
• Whether carrier or third-party charges have already been incurred.
• Whether customs or destination processing has begun.
• Whether additional services or handling have already been provided.
• The terms applicable to the selected shipping service.

Situations Where a Refund May Not Be Available

Depending on the applicable service conditions, a refund may not be available where costs have already been incurred or the service has already been performed.

This may include situations such as:

• Shipment already picked up or dispatched.
• Transportation or carrier charges already incurred.
• Customs processing or clearance already initiated.
• Special handling or other additional services already provided.
• Customer-provided information being incorrect or incomplete.

Customs, Duties, Taxes and Additional Charges

International shipments may be subject to customs duties, taxes, inspection charges, storage charges, documentation requirements or other destination-related costs.

Such charges may not be refundable where they have already been paid, incurred or imposed by the relevant authority, carrier or service provider.

Customers are responsible for providing accurate shipment information and required documentation.

Delays, Customs and Service Disruptions

Shipping and logistics services may be affected by circumstances beyond the direct control of VMS ENTERPRISES.

• Customs inspection or clearance requirements.
• Weather or natural events.
• Transportation or operational disruptions.
• Regulatory restrictions.
• Incorrect or incomplete shipment documentation.
• Destination or carrier-related operational issues.

A delay in delivery does not automatically create an entitlement to a refund. Each situation may be reviewed according to the applicable service and carrier terms.

Refund and Cancellation Requests

Customers should submit refund or cancellation requests through the official communication channels provided by VMS ENTERPRISES.

VMS ENTERPRISES may request additional information or documents before evaluating a request.

Requests should contain sufficient information to identify the relevant shipment, transaction or service.

Refund Review and Processing

Where a refund is approved, the applicable refund amount and processing method will depend on the original transaction, payment method and applicable service conditions.

Refund processing may require verification of the transaction and the customer's payment information.

The exact processing timeline should be confirmed by VMS ENTERPRISES based on the applicable payment method and service.

Changes to This Policy

VMS ENTERPRISES may update this Refund & Cancellation Policy from time to time to reflect changes in its services, operational procedures or applicable requirements.

The latest version of the policy will be published on this page along with the applicable update date.

Refund or Cancellation Enquiries

For questions regarding a cancellation, refund request or specific shipment, please contact VMS ENTERPRISES through the official communication channels available on the website.